SHIPPING & RETURNS

RETURNS, EXCHANGES & REFUND POLICY
Tricky Royalty Guided Wellness
Last Updated: September 2026

Tricky Royalty Guided Wellness is committed to providing intentional, high-quality experiences and products. Please read this policy carefully as it applies to all purchases made through trickyroyalty.com and at our physical location inside Sozo Healing House in Tempe, Arizona.

BEVERAGE BAR SERVICES

All beverage purchases made at our bar inside Sozo Healing House or through any mobile beverage bar event are final sale and non-refundable. Due to the perishable nature of handcrafted beverages, all sales are considered complete at the time of purchase. No refunds, exchanges, or credits will be issued for beverages once prepared. If there is a concern about your beverage, please bring it to our attention immediately at the time of service, and we will do our best to make it right.

Mobile Beverage Bar Event Bookings

Deposits paid to secure a mobile beverage bar booking are non-refundable. If you need to reschedule your event, please contact us at info@trickyroyalty.com no later than 14 days before your event date. Rescheduling is subject to availability and is not guaranteed. Cancellations made within 14 days of the event date forfeit all payments made. Cancellations made outside of 14 days may be eligible for a credit toward a future booking at the sole discretion of Tricky Royalty Guided Wellness.

MERCHANDISE

Tricky Royalty Guided Wellness offers branded merchandise including cups, shirts, and other items available through trickyroyalty.com.

Eligibility for Returns and Exchanges

Merchandise may be returned or exchanged within 14 days of the delivery date provided the item is unused, unwashed, and in its original condition with all original packaging intact. Items that have been worn, washed, damaged, or altered in any way are not eligible for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange please contact us at info@trickyroyalty.com with your order number, the item you are returning or exchanging, and the reason for your request. We will respond within 3 to 5 business days with instructions. Items sent back without prior authorization will not be accepted.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect due to our error. In the event of a damaged or incorrect item please contact us within 48 hours of delivery with a photo of the item and we will cover return shipping and send a replacement or issue a full refund at your discretion.

Refund Processing

Once your return is received and inspected you will be notified by email. Approved refunds will be processed to your original payment method within 5 to 7 business days. Please note that your financial institution may require additional time to post the credit to your account.

Final Sale Items

All discounted or sale-priced merchandise is final sale and not eligible for return or exchange.

RESTORATIVE LIFE AND LONGEVITY COACHING SERVICES

One-on-One Coaching Sessions

All coaching session fees are non-refundable once a session has been scheduled and confirmed. If you need to reschedule please do so at least 24 hours before your scheduled session by contacting us at info@trickyroyalty.com or texting 520-477-2774. Sessions cancelled with less than 24 hours notice or missed without prior communication are forfeited and will not be refunded or rescheduled at no charge. We understand that life happens and we will always do our best to accommodate genuine emergencies on a case by case basis at our sole discretion.

Coaching Packages and Programs

Coaching packages and multi-session programs are non-refundable once the program has begun. If you have purchased a package and have not yet begun your first session a refund request may be submitted within 7 days of purchase by contacting info@trickyroyalty.com. Approved refunds for unused packages will be processed minus a 15% administrative fee. Once your first session has taken place no refund will be issued for any remaining sessions in the package.

Group Programs and Courses

All group program and course fees are non-refundable once enrollment is confirmed. Please review all program details carefully before purchasing. Tickets and enrollments are transferable — if you are unable to attend you may transfer your spot to another individual by sending the new participant's full name and email address to info@trickyroyalty.com prior to the program start date. Transferred spots are subject to all terms and conditions of the original enrollment.

Altro Health Partnership Services

Services accessed through our partnership with Altro Health — including lab testing, pharmacy services, and physician consultations — are subject to Altro Health's own terms, policies, and refund procedures in addition to this policy. Tricky Royalty Guided Wellness is not responsible for and cannot process refunds for services rendered directly through Altro Health. Please contact Altro Health directly for any concerns related to those services.

Events and Community Experiences

Tickets purchased for community events, movement classes, and wellness experiences hosted by Tricky Royalty Guided Wellness are non-refundable. Tickets are transferable provided the new attendee's information is submitted to info@trickyroyalty.com prior to the event date.

GENERAL POLICY NOTES

Tricky Royalty Guided Wellness reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date. Continued use of our services or purchase of our products following any update constitutes acceptance of the revised policy.

For any questions about this policy please contact us at info@trickyroyalty.com or text us at 520-477-2774. We are always happy to talk through any concern directly.

Tricky Royalty Guided Wellness | Tempe, AZ | trickyroyalty.com